FAQS

Mallory's Jerky specializes in small batch, handcrafted jerky for human consumption.

We also offer gluten-free all-purpose marinades designed to enhance the flavor of various meats, including pork, chicken, beef, and fish. Our unique flavors, such as Asian Lemon & Lime, Double Smoke, and Garlic Butter, cater to diverse culinary preferences.

Mallorys Jerky specializes in a variety of jerky products, including chicken jerky, beef jerky, pork jerky, and kangaroo jerky.

Each type is crafted to provide a unique flavor experience while maintaining high-quality standards.

To maintain the freshness and quality of your jerky, it is recommended to store it in a cool, dry place.

Once opened, it is best to consume the jerky within a few days or store it in an airtight container to prolong its shelf life.

The shelf life of our jerky products varies depending on the specific type and packaging.

Generally, unopened jerky can last several months to a year when stored properly.

Always check the best-before date on the packaging for specific guidance.

No, unfortunately at this time we only ship to locations within Australia.

It depends on where you are located and the delivery carrier available in your area.

Orders are typically processed within 1-3 business days and will usually take 5-10 business days to arrive.

Delivery details will be provided in your confirmation email.

If you have any questions feel free to contact us.

We use Australia Post, and local courier partners.

Yes, we have a 30-day return policy. If you are dissatisfied with your purchase for any reason, you must contact us within 3 days of receiving your order to request a return or exchange.

There are requirements to be eligible for a refund or exchange, for example, you must ensure that the product is returned in its original packaging and condition. You can read our full terms and conditions on our return policy here.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to discuss it with you. Just email us directly and we’ll take you through the process, and assess if you are eligible for a refund or exchange.

It is essential to inspect your order upon arrival.

If you find any defects, damages, or incorrect items, you must:

• contact us within 3 business days
• keep all of the order. Do not dispose of any of it unless we direct you to.
• keep all original product and packaging
• take photos of the defect, damage or incorrect items to provide to us, if we require them.

We will evaluate the issue and work towards a satisfactory resolution.

Yes, we cannot accept returns on sale items or gift cards.

Additionally, products past their best-before or use-by date are also non-returnable.

Yes! Just enter your email near the footer of the page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Our commercial kitchen is located in Narangba, Qld Australia, and is where we handcraft our products. We cook three times a week to ensure that our orders are fresh!

No, our products are available via our website, or you can catch us at local events and markets around Brisbane, the Sunshine Coast and Gold Coast.

Our marinades can be applied in both wet and dry applications, making them versatile for grilling and other cooking methods.

For optimal flavor infusion, it is recommended to marinate your meat for at least 30 minutes, although longer marination times can enhance the taste further.

Yes, our marinades are versatile and can be used to enhance the flavor of vegetables, tofu, and other non-meat dishes. Experimenting with different applications can yield delicious results.

You can reach us via our contact form, email at mallorysjerky@gmail.com or by phone on 0421 323 245.